Northernlightstore creates every piece to order and as such cannot accept returns.
Northernlightstore will honor any valid warranty claims, provided a claim is submitted within 1 years of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect Northernlightstore to process the warranty claim within 7 days. Once warranty claim is confirmed, we will repair or remake the sign within 14 days and ship it out to your free of charge. Any manufacturing defects are liable to claims. Any damage arising out of man-made nature, mishandling or not using the item properly aren't covered in warranty.
Unfortunately sale items cannot be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.